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- Free shipping on all orders over $50
- Secure payment
- 15 days after order is marked as delivered
Quick facts
- Category
- Hair care
- SKU
- cjsvm_eczanecom_8680512630258
- Barcode
- 8680512630258
Description
Bioxcin Forte Intense Hair Loss Care Kit Package Contents: 1 Bioxcin Keratin Complex 500 mg 60 Tablets 1 Bioxcin Forte Intense Hair Loss Herbal Shampoo 300 ml 1 Bioxcin Forte Intense Hair Loss Herbal Serum 50 ml All orders over 2000 TL are sent with "FREE SHIPPING". We also offer the "Store Delivery" method from our store in Çukurambar for our customers in Ankara to pick up their orders free of charge. Delivery Process Your products will be shipped to you within 1-3 business days, depending on the product type and quantity you selected during the ordering process. Orders are shipped to your address with Sendeo Cargo, HepsiJet, Yurtiçi Cargo, and Aras Cargo with the advantage of paid or free shipping. In addition to this shipping method, we also have a delivery method available from our store in Çukurambar, Ankara. You can pick up your package after being notified by our customer service upon store pickup. This delivery method is only valid in Ankara. What You Need to Know About the Shipping Process: For any problems that may occur after your products have been shipped, the fastest solution is to contact the cargo company. However, in such cases, we will do our best to expedite the solution for your satisfaction. If the cargo company cannot find you at the address you provided in your order, your products will be returned to the cargo branch in your region. If you do not collect your products from the branch within 3 days, the products will be returned to our company. Returned cargo will be reshipped, with a second shipping fee charged. You must inspect your cargo for damage upon receipt, and if damage has occurred due to delivery, you must file a damage report. Delivery cannot be made to remote areas where vehicle delivery is not possible and to areas that are inaccessible for security reasons, such as military bases and military housing. If these conditions apply to your address, you should request a different address for your products. Otherwise, you will be responsible for any delays and disruptions. Order and Return ProcessesYou can pay for orders placed on our website by both credit card and money transfer. For credit card transactions, installment options are not available for cosmetics and food supplements, as per BRSA regulations. Throughout the site, your card information is protected by advanced technologies, ensuring secure payment transactions. Transactions made on the site are encrypted with Comodo SSL 2048-bit technology, protecting against external interference. Furthermore, any information you share on the site is carefully protected under the Personal Data Protection Law (KVKK). Return PolicyYou can return an order placed on our website within 14 days of delivery. Used and damaged products, single-use items, and products that deteriorate rapidly or are likely to expire cannot be returned. Return ProceduresTo complete a return, simply contact Customer Relations via fax, email, support request, WhatsApp, or phone and specify your return request. Customers who are e-invoice users are required to issue a return invoice. If this right is exercised, the original invoice and a copy of the cargo delivery report confirming that the product delivered to a third party or the BUYER was sent to the SELLER are required to be returned. The product price will be refunded to the BUYER within 10 days of receipt of these documents. If the original invoice is not returned, VAT and any other legal obligations will not be refunded. The shipping costs for the product returned due to the right of withdrawal will be covered by the BUYER. If the product complies with the Return Conditions stated above and is deemed suitable for return, and the return is approved, the refund for your order will be transferred to your credit card or bank account, depending on your payment method, within 10 days. Depending on your bank, it may take a few days for the refund to appear on your credit card or bank account. The specified return process depends solely on the bank where your account is held, and we do not have any rights or authority regarding this process. If it is determined that your request does not comply with the Return Conditions and therefore no return approval is given, the product you sent with a return request will be re-sent to your address registered on our website within 10 days, with a cash payment.
Shipping & Delivery
Shipping Policy
Thank you for choosing to shop with Cosmetics Jet. Below are the terms and conditions outlining our Shipping Policy.
Domestic Shipping Policy
Please note that there may be delays beyond our control, such as customs or postal issues. If there is a delay in processing your order, you will be contacted by phone or email. Please be aware that orders placed on weekends or holidays will not be shipped out.
Shipping Costs
- For orders under $50, the shipping charge is $9.99
- Shipping charges are free for orders over $50
Handling Time + Transit Time, and Order Cut-of Time
Handling Time: 1-5 Business Days (Mon - Fri)
Transit Time: 1-10 Days (Mon - Fri)
Order cut-off time: 14:00 (GMT-06:00) Central Time (US & Canada)
Our Delivery Partners
We use USPS/ UPA, DHL, OSM to deliver the product
International Shipping
We only ship to United States.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Damages
Cosmetics Jet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Item Never Received
Customers can contact us by email if he/she never received the item. We will contact our shipping department and delivery agent to find out the product's status.
Change Of Address:
You can change your delivery address if your order hasn’t been dispatched yet by reaching out to the customer service team at info@cosmeticsjet.com. Please be aware that we are unable to guarantee changes to the delivery address once the item has been delivered because we are not obligated to do so.
Do you have any Questions?
Phone: +1 (520) 442-0197
E-Mail: info@cosmeticsjet.com
Address: 8 The Green A, Dover, DE 19901, USA
cosmeticsjet.com currently ships to United States only. Shipping charges is a flat rate for all states.
Some products depending on origin pharmacy may not to be available to all International destinations. Please check with our customer service department to verify availability.
Returns & Refunds
Cosmetics Jet manages the returns and the refunds accordingly with USA legislation. Please note the most frequent questions about them and the related conditions.
How long do I have to make a return?
15 days after order is marked as delivered in the tracking page.
How do I make a return?
Within 15 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email info@cosmeticsjet.com to begin the process, stating:
1. The order number.
2. The items name you wish to return.
3. The reason for return.
Our Customer Care Team will review your case and send you all the instructions with return tracking number. The procedure is very simple.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Important note: We do not work with exchanges, only returns.
Returnable Items
- Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);
- Faulty items damaged/broken during transportation;
Non-returnable items
- Products purchased in promotion for nearing expiry date;
- Open, used products;
- Any issue with the products detected after the 15 days of being delivered have passed.
Return Shipping Fees
1. Shipping fees to return the items are at the customer's own expense - (excluding situations of wrong/damaged/faulty items).
Return by Standard Mail: We create your return label. Once we receive the item, your refund process begins.
How and when will I get my refund?
Refunds can be made in the following situations:
Canceled orders (before shipment);
Orders returned by postal services (unclaimed or refused on delivery attempt);
Returns (returnable items);
Complaints.
Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.
As an alternative, costumer can chose the issue of a discount code in the amount of the order/products. Discount codes are valid for 12 months, counting from the day they are sent.
Exceptions are:
1 - Orders that were placed more than 6 months ago paid by Paypal, are not possible to refund by the same method. In such cases, we will ask the customer to send us his/her bank account details to process it.
2 - Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order on the pick up point/post office, and with no communication from the customer to our customer service team are refunded by discount code in the amount of the products.
3 - Payments made by MB (available for deliveries in USA) have to be made by bank transfer so, we have to request bank account details to our customer to do it.
Returned Orders. How do we manage them?
An order can return to our warehouse due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused, etc.
Customer can track the return exactly by the same way/link of the delivery.
Once it arrives our facilities, depending on the shipping method, we contact our customer and are given the following possibilities:
Shipping by Regular Mail - paid reshipment, discount code of the corresponding amount of the products to be used in a new purchase or, refund of the total amount of the products.
Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer preference.
Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody colected the order on the pick up point/post office, and with no communication from the customer to our customer service team are refunded by discount code in the amount of the products.
Complaints
At Cosmetics Jet , we have a Customer Care team ready to help you with any difficulties or complaints. Please read carefully all the following notes and after, please contact us by the form
Complaint of an order not delivered yet:
Before making a complaint about a delay, please note that on standard shipping, the dates provided in the shipping confirmation e-mail are only expected ones.
We cannot give 100% assurance because there are procedures that are beyond our control.
Please note our high level of responsibility and commitment with our customers:
We are responsible for your order until its delivery.
If by any reason the delay makes your purchase pointless, we can refund you taking into account our refund policy:
1. We accept requests for refunds before the delivery happens without any problem if the customer refuses to receive the order. Right after the return starts and receive the items (with tracking) we refund our customer.
For deliveries with no tracking, if the destination postal services company informs us that an order is lost, we offer new shipping or the refund of the total amount of your order to our customer.
Complaint of an order that had a delivery attempt:
During the delivery attempt, if the order presents any signs of breach (damaged or wet box, with signs of having been opened, etc.), please reject the order delivery and contact us as soon as possible.
Complaint of an order that was delivered:
You should open the package and carefully check it before discarding the packaging.
If you receive your order in good conditions and, after opening it, you notice that there is a missing or damaged product, please contact us within a maximum of 15 days by email to info@cosmeticsjet.com.
Please follow our warranty process carefully to minimize any inconvenience - on your email, please provide the following information:
1. Your order number.
2. Pictures of the package, shipping label, the items received and the batch number of the product(s);
3. Detailed description of the damaged item(s).
We will analyse each case individually and offer the most suitable solution.
We can offer a refund, partial refund, discount for future purchases or reship the product(s). Our goal is to provide the best solution for you as quickly as possible.
Please remember that claims will be only accepted until a maxim of 15 days after receiving your order. Claims made later will not be accepted.
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