FAQ's
How can I track my order?
Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your shipment.
What is your return and exchange policy?
Returns can be made within 15 days of the delivery date. We do not offer exchanges. For more details on return conditions and procedures, please visit our return policy page.
When will my order be delivered?
Handling Time: 1-5 Business Days (Mon - Fri)
Transit Time: 1-10 Days (Mon - Fri)
Order cut-off time: 14:00 (GMT-06:00) Central Time (US & Canada)
For orders under $50, the shipping charge is $9.99. Shipping is free for orders over $50. We only ship to the United States.
Can I make changes to my order?
You can make changes to your order before it is processed. To request a change, please contact our customer service team as soon as possible.
Do your products have an expiration date?
Yes, the expiration date of all our cosmetic products is indicated on the packaging. You can safely use your products until this date.
Do you offer post-sale support?
Yes, our post-sale support team is happy to assist you with any questions related to your orders. If you encounter any issues, please get in touch with us at: info@cosmeticsjet.com
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and PayPal. You can view all our payment options on the cart page.
What should I do if my order is delivered to the wrong address?
If your order has been delivered to the wrong address, please contact our customer service team immediately. If necessary, we will cancel your order and resend it to the correct address.