Thank you for choosing to shop with Cosmetics Jet. Below are the terms and conditions outlining our Shipping Policy.

Domestic Shipping Policy

Please note that there may be delays beyond our control, such
as customs or postal issues. If there is a delay in processing your
order, you will be contacted by phone or email. Please be aware that
orders placed on weekends or holidays will not be shipped out.

Shipping Costs

For orders under $70, the shipping charge is $6.99

Shipping charges are free for orders over $70

Handling Time + Transit Time, and Order Cut-of Time 

Handling Time: 0-2 Day (Mon - Fri)

Transit Time: 2-4 Days (Mon - Fri)

Order cut-off time: 5:00 PM  (GMT-05:00) Eastern Standard Time (New York)

Our Delivery Partners 

We use USPS/ UPA, DHL, OSM to deliver the product

International Shipping

We currently do not ship outside the United States

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email containing your
tracking number(s) once your order has shipped. The tracking number will
be active within 24 hours.

Damages

Cosmetics Jet is not liable for any products
damaged or lost during shipping. If you received your order damaged,
please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Item Never Received 

Customers can contact us by email if he/she never received the
item. We will contact our shipping department and delivery agent to find
out the product's status. 

Change Of Address:

You can change your delivery address if your order hasn’t been
dispatched yet by reaching out to the customer service team
atinfo@cosmeticsjet.com. Please be aware that we are unable to guarantee
changes to the delivery address once the item has been delivered
because we are not obligated to do so.

Do you have any Questions?

Phone: +1 (520) 442-0197

E-Mail: info@cosmeticsjet.com

Address: 8 The Green A, Dover, DE 19901, USA

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cosmeticsjet.com.

If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cosmeticsjet.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

I accept returns How can customers return your products?

by mail

Customer remorse
Customer responsibility

Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cosmeticsjet.com.

Contact Cosmetics Jet Customer Support for More Info

Phone: +1 (520) 442-0197

E-Mail: info@cosmeticsjet.com

Address: 8 The Green A, Dover, DE 19901, USA